Google reviews and review requests

Connect Google Business

1. Open Integrations (under More in the sidebar) and select Google Business.
2. Click Connect Google Business Profile and sign in with the Google account that manages your listing.
3. Check the business it found and click This is correct.
4. Check the Review URL. This is the link customers get when you ask for a review.
5. Click Save & Continue.

The page then shows your Google Review Link and a Google Reviews table with each review and who wrote it. Reviews refresh about every 6 hours. Click Sync reviews to fetch them now. To reply to a review, use Google.

Ask for reviews

Open Review Requests (under More in the sidebar, in Marketing). The top shows Requests Sent, Reviews Received, Awaiting Response and your Google Rating.

1. Click Send Request.
2. Under Select Customer, pick the customer.
3. Under Send via, choose SMS, Email or Both, and send.

The Pending Customers tab lists everyone you could ask. Filter it by Not Asked or Waiting for Review, then click Ask to send a first request, Remind to nudge someone you already asked, or Done once they have left one. When you ask several customers at once, anyone asked in the last 7 days is skipped.

Match reviews to customers

Wrapstart links each review to the customer who wrote it, so it knows who has already reviewed you. Reviews it couldn't place show on the Needs Matching tab. Use Match by name, Try AI matching, or Link manually to pick the customer yourself.

Ask automatically

• Click Agent Settings on the Review Requests page to let the review agent ask customers after their job.
• Or add the Request Review action to an automation, for example after Job Completed. See Automate review requests.
• The Review Received trigger runs when a new review arrives, and Low-Star Review Received runs for 1 or 2 stars, so you can follow up quickly. They run for reviews that arrive after you connect, not for older ones.

Related