One inbox, your own number.
These guides cover the Message Centre, message templates, email and your own domain, team chat and notifications, then your phone: texting setup and registration, a Wrapstart number or your own, making and answering calls, and call recording.
Messages
The Message Centre
One inbox for texts, emails, Messenger, Instagram and calls: find conversations, reply, schedule messages and act from the side panel.
02Send photos and files in messages
Attach photos, PDFs and documents to texts and emails, and what customers receive on each channel.
03Change the wording of your emails and texts
Edit the email and text customers get with a quote, invoice, receipt, proof or document to sign, using variables like the customer's name.
04Email sending and your own domain
Send email from Wrapstart straight away, choose where replies go, send from your own domain, and add an email signature.
05Team chat
Message your team and crew inside Wrapstart: direct messages, groups and a chat for each job.
06Notifications
Choose which events notify you in the app, by email or by text, use the bell, and get alerts on your phone.
Phone and texting
Choose how you text and call
The ways to text and call customers from Wrapstart, and where to set each one up.
08Set up texting and register your number
Start texting customers today, and register a US number with the carriers so texts come from your own number.
09Get a Wrapstart number
Get your shop its own local number for texts, calls and the AI Receptionist, add extra lines, and see what's included.
10Use a number you already have (Twilio, RingCentral or Quo)
Connect your own Twilio, RingCentral or Quo account so you text and call customers from the number you already use.
11Make calls and find your call log
Call customers from your business number in the browser or the phone app, and see every call in one place.
12Answer incoming calls
Who rings when a customer calls, answering in the browser and on your phone, voicemail, and texting back missed calls.
13Call recording and transcripts
Record and transcribe calls, set the recording notice, choose how long recordings are kept, and find them afterwards.
14Recording consent and AI calls
How the recording notice protects you, what to do when a customer doesn't want to be recorded, and consent for AI and automated calls.
15A2P 10DLC registration guide
What 10DLC is, why US carriers require it before you can text customers, and exactly how to register without getting rejected: copy-ready campaign description, samples and consent language.