Refund an invoice payment
- Open the invoice and find the payment under Payment History.
- Click Refund Payment.
- Enter the Refund Amount (all or part of it) and a Reason (Optional).
- Click Record Refund. The invoice balance updates, and the Refund Issued automation trigger runs.
Send the money back too
This records the refund in Wrapstart. It doesn't send money back. If the customer paid by card, also refund them in your Stripe, Square or Clover account.
Refund a deposit
Open the quote and click the refund icon on the deposit in the Deposit card. Deposits paid online through Stripe or Clover are refunded to the customer's card in full. Other deposits are recorded as refunded, so send the money back yourself.
Receipts
- When a customer pays online through Stripe or Square, the processor emails them a receipt.
- When you record a payment, leave Send Receipt on to email a receipt.
- To send one again, click Send receipt on the payment in the invoice's Payment History, or Email receipt on the Payments page.