Set it up
Work through the sections on the left. Overview shows what is ready and what still needs doing.
- Shop details: your Web address, Display name, Tagline and About.
- Branding: click Pull colours under Match your website to copy your site's colours, or set them yourself. Add a Logo (tick Show on the shop page) and a Cover photo.
- Services: choose which services show, their order and which are starred as popular. Prices come from your Services page. Switches include Show prices, Say “From” before prices, Price by vehicle size and Show how long it takes. Mark a service Not offered online to hide it.
- Booking: Requests (you approve each one) or Instant booking, plus Require a phone number, Email the customer a confirmation, Before they book notes and a Cancellation policy.
- Deposits: Ask for a deposit, as a Percent of the job or a Fixed amount.
- Questions: extra questions customers answer when they book: Short answer, Long answer, Pick from a list or a Yes / no tick box, each optionally Required.
- Link previews: the picture and text shown when your link is shared. Generate with AI writes them for you.
- Website embed and Custom domain: see below.
Publish it
Click Preview to see the page privately. The first time, click Create & publish; after that, Save & publish saves your changes to the live page. The top of the page says Live or Not published. To take the shop down, click Unpublish.
Price by vehicle size
With Price by vehicle size on, the shop sorts the customer's vehicle into a size, like Mid-size SUV, and prices each service for that size. Turn it off if your services aren't priced by size.
Deposits
To take a deposit, connect Stripe, Square or Clover in Settings, then Payments. With a deposit on, a booking reaches you only after it's paid, and a paid deposit confirms it.
What customers see
- Vehicle & Services: they pick their vehicle and the services they want, with prices for that vehicle.
- Details: their contact details, a time and any questions. Times come from your Business Hours, over the next 14 days, in 30-minute steps.
- Review: they check everything, then pay the deposit if you ask for one.
They then see Request sent (if you approve bookings) or You're booked.
Handle bookings
On the Bookings tab, click Approve & book or Decline on a request, or Open booking to see a confirmed one. Each booking also adds a lead with the source Online Shop, so your New Lead Created automations run. See Booking requests from your online shop.
Share your shop
- Click Copy next to your shop address and add it to your website, Google Business Profile and social media bios.
- Website embed: pick a Colour theme, click Copy code and paste it into your website.
- Custom domain: enter a domain such as book.yourshop.com, click Save domain, add the DNS record shown at your domain provider, then click Check DNS.
Add your Google tag or Meta Pixel to see which ads bring bookings. See Track ad conversions with Marketing Tags (Google and Meta).